macan138 Casino & Sportsbook Data Care

We at macan138 collect personal and payment information to operate our platform securely and comply with financial regulations. This page explains what data we gather, how we use it, and what rights you have over your information.

When you create an account on macan138, you provide your name, date of birth, email, phone number, and payment details. We use this information to verify your identity, process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and communicate account updates. We do not sell or share your data with third parties for marketing purposes.

Our commitment is to keep your data protected through encryption, secure server architecture, and limited staff access. You retain the right to request data corrections, deletion, or export at any time.

What we collect and how we use it on macan138

We collect the following data when you use macan138:

Identity information: Name, date of birth, email, phone number, government ID number, and proof of residence. We use this to verify your identity and prevent fraud.
Payment information: Bank account details, e-wallet IDs (DANA, e-wallet, mobile banking, local payment), or online payment account information. We use this to process deposits and withdrawals.
Gameplay and transaction history: Bets placed, games played, stakes, winnings, losses, and account balance. We use this to calculate weekly cashback, track tier progression, and detect fraudulent patterns.
Device and network information: IP address, browser type, operating system, and device identifiers. We use this to identify suspicious account access and prevent unauthorized login.
Communication history: Emails and chat messages with our support team. We retain these to resolve disputes and improve our service.

Note: We do not collect your payment card details directly. Payment processors handle card data using industry-standard PCI compliance protocols.

Our macan138 data processing and storage practices

We process your data to fulfill our service contract with you. This includes account setup, identity verification, deposit and withdrawal settlement, promotion eligibility calculation, dispute resolution, and legal compliance. Our legal basis for processing is your consent (given at account creation), contractual necessity, and regulatory obligation.

We store your data on secure servers located in data centres outside Indonesia. Our servers employ encryption at rest and in transit, redundant backups, and restricted staff access. We retain your data for as long as your account is active, plus seven years after account closure (for regulatory audits and dispute resolution). After seven years, we delete your data unless local law requires longer retention.

Encryption standard: We use AES-256 encryption for data at rest and TLS 1.2+ for data in transit.
Staff access: Only authorized macan138 employees (support, finance, compliance teams) access player data, and only as necessary to perform their roles.
Third-party processors: We share data with payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) and identity verification vendors under data-protection agreements.

Third-party sharing and international data transfer

We share your data with the following third parties only as necessary:

Payment processors and banks: local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment receive your account details and transaction history to process your deposits and withdrawals.
Identity verification vendors: We contract with independent verification services to confirm your identity against government databases.
Regulatory authorities: If required by law (e.g., anti-money laundering investigations), we disclose data to government agencies in your jurisdiction or ours.
Legal counsel: In case of disputes or litigation, we may share relevant data with our lawyers or a neutral arbitrator.

We do not share your data with advertising networks, data brokers, or marketing affiliates. We do not use your personal data to build profiles for behavioral targeting or sell access to third parties.

Your data rights on macan138

Access: Request a copy of all data we hold about you
Correction: Update inaccurate personal information
Deletion: Request account closure and data removal (after retention period)

Data limits on macan138

We cannot delete data needed for legal compliance or audit trails
Withdrawal requests may take 7–14 days to process
Data stored outside Indonesia is subject to those jurisdictions' laws

Cookies and tracking technology on macan138

We use cookies to remember your login status, display your account preferences, and analyze how you navigate our platform. Cookies are small files stored on your device that help us personalize your experience and detect fraudulent logins.

Our essential cookies are required for account security and payment processing. We do not place tracking cookies that follow you across other websites. You can disable cookies in your browser settings, though this may impair macan138's functionality. We do not use cookies to build advertising profiles or share your browsing data with third parties.

Children's data and account eligibility on macan138

We do not knowingly collect data from users under the legal age of majority in their jurisdiction. If you are aware of a macan138 account created by a minor, contact us immediately and we will close the account. Parents or guardians who discover a child's macan138 account can request account deletion and a refund of any balance.

Your macan138 data subject rights and contact

To exercise your data rights on macan138, contact our support team via email or in-app chat. You may request access to your data, correction of inaccuracies, or deletion of your account and associated information. We will respond to your request within 30 days. If you are unsatisfied with our response, you may file a complaint with your local data protection authority (if your jurisdiction has one).

Our support team is available during standard business hours. For urgent data security concerns (e.g., suspected unauthorized access), call our support line or email immediately. We take data breaches seriously and will notify affected users within 72 hours if your information is compromised.

International data transfers and jurisdiction

Our macan138 servers are located outside Indonesia, primarily in Europe and North America. When you use macan138 from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is transferred internationally. We protect these transfers using standard contractual clauses and encryption. Your data is subject to the data protection laws of both Indonesia and the country where our servers reside.

We comply with applicable Indonesian data protection regulations and international standards. If Indonesian law changes and imposes stricter requirements, we will update our practices accordingly.

Policy changes and how we notify you

We may update this privacy policy at any time. Significant changes (e.g., new data sharing, extended retention periods) will be communicated via email and displayed in your account settings. Continued use of macan138 after notification constitutes acceptance of the updated policy. If you disagree with a change, you may request account closure and a full balance refund before the change takes effect.

This privacy policy is effective from the date of publication. We last updated it on the date shown at the end of this page. For questions about how we handle your data, contact our support team. We commit to responding within 24 hours to all privacy inquiries.